FAQ
Who are GreyMuzzle products for?
Senior and aging dogs — though many of our products help dogs of any age who need extra joint support, comfort, or calm.
How do I choose the right bed size?
Match your dog's weight to the size guide on the product page (Medium up to 40 lbs, Large 40–70 lbs, X-Large 70–100 lbs). When in doubt, size up — older dogs love room to stretch.
How do I size the Comfort Vest or Rear-Lift Harness?
Use your dog's weight and chest girth from the product page chart. Beds: size up when between sizes. Pressure wraps: they work best snug, so follow the girth measurement rather than sizing up.
How fast do the chews work?
Calming Chews: give 30–60 minutes before storms, travel, or alone time; daily use builds a steadier baseline. Hip & Joint Chews: most owners notice easier movement in 4–6 weeks of daily use.
Can I give both chews together?
Yes — they're designed to complement each other. If your dog takes medication, check with your vet first.
How much weight can the ramp hold?
Up to 120 lbs, while weighing under 13 lbs itself.
How long does shipping take?
Orders process in 1–2 business days and typically arrive within 5–8 business days. Shipping is free on U.S. orders over $50. You'll get a tracking link by email.
What's your return policy?
Our 30-Day Happy Dog Guarantee covers returns and replacements within 30 days, with free return shipping. See the Returns & Refunds page.
Are the fabric products washable?
Yes — bed covers, the donut cuddler, vest, heartbeat pillow cover, and traction socks are all machine washable.
My dog is anxious or has joint issues. Will this help?
Our products support comfort, rest, and mobility, but they're not a substitute for veterinary care. If your dog has a medical condition, check with your vet — we're happy to help you pick the right product alongside their advice.
Do you offer a first-order discount?
Yes — use code SENIOR10 at checkout for 10% off your first order.
How can I reach you?
Email support@greymuzzle.co — we respond within 24 hours on weekdays.